New Study Shows Hospital Cleanliness Impacts Overall Patient Experience
Nov. 10, 2016
The Hospital Consumer Assessment of Healthcare Providers and Systems survey shows that patients place great emphasis on cleanliness and tidiness.
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) released the results of their survey that highlights how patients’ perceptions of a hospital’s cleanliness can have a major impact on their overall care and hospital experience.
The data from the study shows correlations between patients’ perceptions of room cleanliness and three important categories: the risk of hospital-acquired infections; a hospital’s score on the; and scores on the HCAHPS teamwork indicators.
“The overall patient experience is affected by every interaction in a patient’s health care journey, whether directly or indirectly involved in the delivery of care,” says James Merlino, MD, President and CMO, Strategic Consulting, Press Ganey. “How patients perceive the cleanliness of their care environment can not only influence key drivers of patient loyalty, but also enable the delivery of safe, high quality, and effective care through a reduced risk of hospital acquired infections.”
