The State of FM: ICYMI
Key Highlights
- FM is shifting from a cost center to a strategic, human-centric partner shaping workplace experience and long-term value.
- Operational resilience is rising in priority, with cybersecurity, energy reliability, and continuity planning at the forefront.
- AI adoption is accelerating, enabling predictive maintenance, automated workflows, and data-driven decision-making.
- Workforce shortages are driving investment in cross-training, succession planning, and attracting digital-native FM talent.


